Refund & cancellation
1. Before payment
Review the plan, included benefits, validity, usage limits, price, taxes, delivery or service conditions, and renewal terms before completing payment. Ask our team about anything that is unclear.
2. Cancellation requests
You may request cancellation through the Sadguru Agro team with your farmer or order reference. Cancellation is subject to the order status and applicable terms, and does not by itself create a right to a refund. Amounts already used, fulfilled, dispatched, or delivered are not refundable except where required by law.
3. No-refund policy
Except where applicable law requires otherwise, payments for memberships, services, and products are non-refundable. We do not provide refunds for change of mind, non-use of benefits, missed appointments, or cancellation after purchase. Please confirm your selection and details before paying.
4. Failed or duplicate payments
If your payment failed but money was debited, or you were charged more than once for the same order, contact the team with your payment reference. After we verify the payment records, we will correct the transaction or arrange a refund for the confirmed failed or duplicate amount.
5. Product issues
Report damaged, incorrect, or defective products promptly with your order details and supporting information. Any replacement, return, or refund will be handled according to the terms shown for the product and applicable law.
6. Legal rights
Nothing in this policy limits a consumer right or remedy that cannot be excluded under applicable law. Where a refund or other remedy is legally required, we will provide it in accordance with the law.